1. Contact
For any question, complaint or request about our products or services, you can contact us by email at contact@datalia.app, by phone on +33 6 63 60 29 96 or +33 6 68 68 35 67, or by post at the following address: DATALIA – 60 Rue François 1er, 75008 Paris, France. We undertake to acknowledge your request within 48 working hours and to provide a full answer within 7 working days at most.

2. Handling of complaints
Complaints may concern any problem related to the use of our services, a billing error or any contractual disagreement. Each complaint is handled carefully by our team and, if necessary, a manager will contact you directly to provide a suitable solution.

3. Warranty and technical support
Our services include technical support by email or phone. Support covers help with using the services, fixing bugs or anomalies and help with configuration. Resolution times may vary depending on the severity of the problem, but regular follow-up is provided.

4. Mediation in the event of a dispute
In the event of a persistent disagreement, after contacting our customer service, you may use an independent consumer mediator free of charge, in accordance with Articles L.612-1 et seq. of the French Consumer Code. Mediation is optional but recommended before any legal proceedings.